SANAME - Multi-Collagen & Bone Broth Specialists
SANAME - NDIS REGISTERED PROVIDER - Our Service Standard
NDIS Participants
SANAME Pty Ltd specialises in the online sale, preparation & delivery of healthy, nutritious, delicious, convenient & cost effective high-protein powdered collagen & bone broth meals as functional food to NDIS Participants.
SANAME has been approved & is a registered NDIS provider and product's have been approved under the following registrations with NDIS - each participant will need to check the level of assistance under their own plans, as they may vary.
Registration Groups:
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0120 - Household tasks,
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0123 - Assistive products for household tasks,
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0103 - Assistance products for personal care and safety
We are Here for YOU, Delivering Tasty, Healthy Meals to make Life Easier...
Explanation of EACH Registration Group that SANAME Pty Ltd has been approved as an Registered NDIS Provider.
🟩 NDIS Registration Group 0120 – Household Tasks
Definition
This registration group supports participants who require assistance with domestic duties essential for daily living — including meal preparation, cooking, and cleaning — when their disability prevents them from undertaking these tasks independently.
Under the NDIS Operational Guidelines – Supports in the Plan (Household Tasks), supports may include the use of assistive products or modifications that reduce a participant’s reliance on direct care and improve independence (NDIS Operational Guidelines).
How SANAME® Applies
SANAME® Assistive Nutrition Products align directly within this registration group because they:
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Simplify meal preparation – meals can be made by simply adding boiling water, requiring no chopping, blending, or stovetop use.
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Reduce support dependency – enable participants to independently prepare nutritionally balanced meals even with limited mobility, dexterity, or fatigue.
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Improve carer efficiency – reduce hours of weekly meal preparation required by support workers, freeing time for other higher-value care tasks.
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Ensure consistent nutrition – provide reliable, high-quality protein and nutrient intake within managed care or dietitian-supervised meal plans.
Practical Integration Examples
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Used as a standalone complete meal, simply rehydrated with boiling water.
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Combined with vegetables or 100 g of lean meat/fish to create a 30 g protein functional meal.
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Added to participant meal-prep programs or SIL menu plans to enhance protein and collagen intake and reduce care hours.
Why It’s Covered
Under 0120, SANAME® functions as an assistive nutrition solution that simplifies the household task of meal preparation and promotes independent living.
Funding may be appropriate where the participant’s disability directly affects their ability to prepare meals safely, and the product is demonstrated to be reasonable and necessary to support daily living activities (NDIS Reasonable and Necessary Supports).
🟩 NDIS Registration Group 0123 – Assistive Products for Household Tasks
Definition
This registration group includes tools, equipment, consumables, and adaptive products that make household tasks safer, easier, and more efficient — especially for participants with physical, sensory, or cognitive limitations.
Examples include assistive kitchen equipment, modified meal-prep tools, or consumable aids that reduce physical strain and improve food safety (NDIS Commission Registration Groups List).
How SANAME® Applies
SANAME® Assistive Nutrition Products meet this classification as assistive consumable nutritional aids, providing a safe and efficient method for participants and carers to prepare nutrient-dense meals:
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Assistive consumable product: formulations act as functional nutrition bases requiring no cutting, mixing or heat exposure.
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Promotes safety: eliminates risks associated with sharp tools, open flames, and extended food handling.
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Supports participants with limitations: ideal for those with reduced fine motor skills, cognitive processing, or energy capacity.
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Hygienic and stable: shelf-stable and portion-controlled to reduce food waste and maintain dietary hygiene standards.
Practical Integration Examples
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Integrated into Supported Independent Living (SIL) or Short-Term Accommodation menu plans.
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Provided as part of meal-prep kits for participants with limited access to safe kitchen facilities.
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Recommended by support coordinators as a nutritionally reliable assistive base for daily meals and nutrition management.
Why It’s Covered
Under 0123, SANAME® qualifies as an assistive product for household tasks because it enables participants to prepare and consume safe, nutritionally adequate meals with minimal support.
It addresses disability-related barriers to meal preparation and aligns with the NDIS requirement that assistive products be “used to ameliorate the impact of a participant’s disability on their functional capacity” (NDIS Practice Standards – Verification Module).
🟩 NDIS Registration Group 0103 – Assistance Products for Personal Care and Safety
Definition
This registration group covers aids, devices, and consumables that support participants’ personal care, health, and safety, including items that help maintain adequate nutrition, hydration, mobility, and wellbeing.
Supports under 0103 aim to increase participant independence and reduce risk in daily living activities (NDIS Support Catalogue 2025-26).
How SANAME® Applies
SANAME® functional foods fit this category as assistive nutrition products that directly support personal care and safety goals:
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Supports personal care through nutrition: Provides clinically relevant protein and collagen peptides that promote muscle repair, mobility, gut health, and immune strength.
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Prevents malnutrition and fatigue: Easy-to-digest, bioavailable formulations maintain energy and strength for daily living tasks.
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Ideal for chronic conditions or recovery: Appropriate for participants experiencing low appetite or heightened nutritional needs due to disability.
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Enhances safety and cognition: Consistent nutrition supports energy stability, coordination and cognitive function, reducing risk of falls and accidents.
Practical Integration Examples
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Used as a nutritional assistive product in personal care plans to support muscle maintenance and recovery.
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Included in dietitian-recommended care plans as a daily functional food to support overall health and safety.
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Provided to participants in Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA) settings to ensure consistent, safe nutrition when supervision is limited.
Why It’s Covered
SANAME® supports personal care and safety outcomes by providing a nutrient-dense, ready-to-prepare functional meal solution that helps participants maintain strength, immune function, and independence.
This is consistent with NDIS funding criteria for supports that are “reasonable and necessary to assist participants to pursue their goals and enable social and economic participation.” (Section 34, NDIS Act 2013).
🟨 Summary of NDIS Coverage
| NDIS Registration Group | Category Focus | How SANAME® Applies | Examples of Use |
|---|---|---|---|
| 0120 – Household Tasks | Assistance with cooking and domestic activities | Simplifies meal preparation; reduces reliance on carers | Ready-to-eat or add-to-meal options; instant protein meal |
| 0123 – Assistive Products for Household Tasks | Products that make household tasks easier and safer | Assistive consumable food base supporting safe, efficient meal prep | SIL and shared home use; meal-prep kits |
| 0103 – Assistance Products for Personal Care and Safety | Aids supporting wellbeing, hygiene, and nutrition | Functional food maintaining strength, safety, and vitality | Daily assistive nutrition; dietitian-approved meal inclusion |
🟦 Key Compliance and Care Alignment Notes
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SANAME® is officially classified as a Functional Food, not a supplement.
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Manufactured under Australian GMP-certified conditions, ensuring food safety and therapeutic-grade quality.
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Inclusion under NDIS plans must meet the reasonable and necessary criteria as set out in Section 34 of the NDIS Act 2013 and NDIS Operational Guidelines – Planning and Assessment.
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May be claimed under the participant’s Core Supports – Assistance with Daily Life budget or as an Assistive Product for personal care and household tasks depending on plan design.
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The cost of the food ingredient itself is typically an everyday expense; funding applies to the assistive product aspect that enables safe and independent nutrition management (NDIS Guideline: Meal Preparation and Delivery).
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SANAME® supports the NDIS goals of independence, dignity, wellbeing, and quality of life by reducing care hours and promoting participant self-sufficiency.
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SANAME is a registered provider and we continue to meet the criteria for Meal Preparation and Delivery Supports for eligible participants. Our SANAME Multi-Collagen & Bone Broth Products are considered a high protein functional food for Cellular Health and we are the FIRST & ONLY Functional Health Food Business to be approved by the NDIS Commission as of 26/03/2025.
SANAME is an APPROVED NDIS meal prep/delivery/food provider company. Our dehydratable Assistive products just need hot water to rehydrate them into liquid form for consumption. Approved NDIS participants may get up to 70% back for their home-delivered meals for improved independence and well-being.
IMPORTANT - Cooking / Meal Preparation is a HOUSEHOLD TASK, our products are assistive to this task which is what you may have a provision for under your NDIS plan. We are NOT providing Health Supplements/Vitamins etc - Collagen/Bone Broth/Soup are FOOD INGREDIENTS. (Although food is not covered, the prep, packaging, manufacture & delivery of our high protein meals is covered).
We are Here for YOU, Delivering Tasty, Healthy Meals to make Life Easier...
Purpose
This Delivery Service Standard outlines the terms and conditions under which SANAME Pty Ltd provides services to participants of the National Disability Insurance Scheme (NDIS). It ensures compliance with the NDIS Practice Standards and aligns with our dedication & commitment to delivering high-quality products and services in a safe, respectful, and professional manner to all NDIS participants, carers & support workers.
We are providing a solution to NDIS Participants so YOU can maintain or reclaim some/all of your independence with SANAME’s delicious nourishing and soul satisfying meal delivery service.
We are here to make life easier when it comes to food preparation and cooking as we understand that this can be difficult for a lot of people both physically and mentally.
We have done all the hard work in the kitchen for you, you simply need to add WATER. You can also add our PRODUCTS to your favourites Soups and turn them in to High Protein Functional Food that makes your taste buds dance.
You can even add our PRODUCTS to READY-TO-EAT or other PREPARED MEALS that are covered under your NDIS funding.
With over 25 different flavours to choose from and a range of flexible, affordable variety packs available, SANAME has an option to suit your needs. We aim to expand the range to 36 flavours next year (2025) and will be including Vegetable Based Soups and also some Dessert Options.
No Lock in Contracts, Simple online ordering, Prompt Delivery to your Door
Scope of Services
SANAME Pty Ltd specialises in the online sale, preparation & delivery of healthy, nutritious, delicious, convenient & cost effective high-protein powdered collagen & bone broth & soup meals as assistive functional food to NDIS Participants.
These meals are:
- Manufactured by a third-party food production facility that adheres to strict food safety standards, ensuring products are free from gluten, dairy & nuts.
- Delivered Australia-wide via express post with tracking to ensure prompt and efficient service.
Our Services to NDIS include:
- Processing and fulfilling orders via our online platform.
- Addressing customer inquiries and feedback.
- Ensuring product quality and safe delivery.
Rights and Responsibilities
Participant Rights
(You)The Participant has the right to:
- Receive high-quality products and services that meet NDIS standards.
- Have their personal information handled securely and respectfully.
- Provide feedback or make complaints without fear of retribution.
SANAME Pty Ltd Responsibilities
- SANAME Pty Ltd will:
- Deliver products in a timely and efficient manner.
- Maintain high standards of product quality and safety.
- Protect the privacy and confidentiality of the Participant’s information.
- Respond promptly to feedback, complaints, or incidents.
- Ensure compliance with all relevant NDIS and Australian laws.
Cost Effective, Convenient, Healthy & Delicious make Simple & Easy...
If you are a DNIS Participant, you just need to check your NDIS Plan to confirm if “Meal Preparation & Delivery” supports are included and if you are, then you may be eligible to claim up to 70% off the cost of your SANAME Order back from NDIS. As a Registered NDIS Provider, we’ve got you covered no matter how your plan is managed.
Self Managed – you can start ordering straight away, you will need to pay 100% of the SANAME order (invoice) upfront when you order online, then claim the (70%) meal preparation & delivery portion back from your NDIS Plan, so you will only be out of pocket 30% and will be able to enjoy SANAME for under $2.00 per serve (meal).
Agency Managed & Plan Managed – Your Plan Managers can incorporate our products to help support eligible participants with nutritious products (meals) that promote healthy eating, improved overall cellular health & well-being and independence. This
Pricing and Payment
- Pricing for all products is displayed clearly on the SANAME Pty Ltd website.
- Payment must be made at the time of purchase through the online platform via our website www.saname.com
- SANAME Pty Ltd will provide an Order Confirmation upon successful payment & fulfilment.
- These Order Confirmations are the Invoices that can be provided for NDIS reimbursement purposes.
Order your way, on your terms – No Lock In Contracts
Replace your meals according to your needs. No contracts or subscriptions, our customers are free to order week-to-week or as required.
Many of our NDIS participants place a monthly bulk order and receive 20% off extra & a number of our participants also have a subscription (30,45,90 days) so they never run out. You can call us if you have any questions or are not comfortable placing an order online or setting up a subscription order, we are here to HELP YOU.
It’s completely up to. You have complete choice about what you order; when you order; and the frequency of how often you order.
If you are unsure of whether you are eligible to “claim meal preparation and delivery” supports, then you can contact NDIS by calling 1800 800 100 or you can ask your support worker to do this on your behalf if you need to.
Our range of SANAME Products are Assistive Products designed as ingredients for food & beverages for human consumption and are goods to be mixed with, or added to, food for human consumption (including condiments, spices, seasonings, sweetening agents or flavourings. Our products are considered a MEAL as they all contain over 15g Protein - however as they are “DRY PACKET” Soups & Beverages under the ATO GST Guidelines – OUR PRODUCTS ARE GST FREE
IMPORTANT UPDATE 23/07/2025 - FOOD - We understand that there were some changes WEF 25/07/2025 – surrounding Prepared Meals and want to ensure that this DOES NOT AFFECT US or our NDIS CUSTOMERS
- Items amended (prepared meal)', Prepared Meals GST status was updated from GST-free to taxable – where Product is a meal (but not soup) (Our Products are considered a Dry Packet Soups & Beverages and are specifically EXCLUDED from this GST rule)
All of our Collagen BREWS are classed as BEVERAGES and as such as GST-FREE as well (this includes our coffee, chocolate, vanilla, coconut milk, matcha, beetroot and 6 x chai flavours)
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