NDIS Participants

We are Here for YOU, Delivering Tasty, Healthy Meals to make Life Easier...

Purpose

This Delivery Service Standard outlines the terms and conditions under which SANAME Pty Ltd provides services to participants of the National Disability Insurance Scheme (NDIS). It ensures compliance with the NDIS Practice Standards and aligns with our dedication & commitment to delivering high-quality products and services in a safe, respectful, and professional manner to all NDIS participants, carers & support workers.

We are providing a solution to NDIS Participants so YOU can maintain or reclaim some/all of your independence with SANAME’s delicious nourishing and soul satisfying meal delivery service.

We are here to make life easier when it comes to food preparation and cooking as we understand that this can be difficult for a lot of people both physically and mentally.

We have done all the hard work in the kitchen for you, you simply need to add WATER. You can also add our PRODUCTS to your favourites Soups and turn them in to High Protein Functional Food that makes your taste buds dance.

You can even add our PRODUCTS to READY-TO-EAT or other PREPARED MEALS that are covered under your NDIS funding.

With over 25 different flavours to choose from and a range of flexible, affordable variety packs available, SANAME has an option to suit your needs. We aim to expand the range to 36 flavours next year (2025) and will be including Vegetable Based Soups and also some Dessert Options.

No Lock in Contracts, Simple online ordering, Prompt Delivery to your Door

Scope of Services

SANAME Pty Ltd specialises in the online sale, preparation & delivery of healthy, nutritious, delicious, convenient & cost effective high-protein powdered collagen & bone broth meals as functional food to NDIS Participants.

These meals are:

• Manufactured by a third-party food production facility that adheres to strict food safety standards, ensuring products are free from gluten, dairy & nuts.
• Delivered Australia-wide via express post with tracking to ensure prompt and efficient service.

Our Services to NDIS include:

• Processing and fulfilling orders via our online platform.
• Addressing customer inquiries and feedback.
• Ensuring product quality and safe delivery.

Rights and Responsibilities

Participant Rights

(You)The Participant has the right to:

• Receive high-quality products and services that meet NDIS standards.
• Have their personal information handled securely and respectfully.
• Provide feedback or make complaints without fear of retribution.

SANAME Pty Ltd Responsibilities

• SANAME Pty Ltd will:
• Deliver products in a timely and efficient manner.
• Maintain high standards of product quality and safety.
• Protect the privacy and confidentiality of the Participant’s information.
• Respond promptly to feedback, complaints, or incidents.
• Ensure compliance with all relevant NDIS and Australian laws.

Cost Effective, Convenient, Healthy & Delicious make Simple & Easy...

If you are a DNIS Participant, you just need to check your NDIS Plan to confirm if “Meal Preparation & Delivery” supports are included and if you are, then you may be eligible to claim up to 70% off the cost of your SANAME Order back from NDIS. As a Registered NDIS Provider, we’ve got you covered no matter how your plan is managed.

Self Managed – you can start ordering straight away, you will need to pay 100% of the SANAME order (invoice) upfront when you order online, then claim the (70%) meal preparation & delivery portion back from your NDIS Plan, so you will only be out of pocket 30% and will be able to enjoy SANAME for under $2.00 per serve (meal).

Agency Managed & Plan Managed – Your Plan Managers can incorporate our products to help support eligible participants with nutritious products (meals) that promote healthy eating, improved overall cellular health & well-being and independence. This

Pricing and Payment

• Pricing for all products is displayed clearly on the SANAME Pty Ltd website.
• Payment must be made at the time of purchase through the online platform via our website www.saname.com
• SANAME Pty Ltd will provide an Order Confirmation upon successful payment & fulfilment.
• These Order Confirmations are the Invoices that can be provided for NDIS reimbursement purposes.

Order your way,
on your terms – No Lock In Contracts

Replace your meals according to your needs. No contracts or subscriptions, our customers are free to order week-to-week or as required.

Many of our NDIS participants place a monthly bulk order and receive 20% off extra & a number of our participants also have a subscription (30,45,90 days) so they never run out. You can call us if you have any questions or are not comfortable placing an order online or setting up a subscription order, we are here to HELP YOU.

It’s completely up to. You have complete choice about what you order; when you order; and the frequency of how often you order.

If you are unsure of whether you are eligible to “claim meal preparation and delivery” supports, then you can contact NDIS by calling 1800 800 100 or you can ask your support worker to do this on your behalf if you need to.

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